General Terms of Use

CloudOps may only be used for lawful purposes. Any use of these services which violates any local, state, federal, or international laws which may apply to CloudOps, your local jurisdiction, or any jurisdiction that you or your site may be subject to is strictly prohibited.

You agree to indemnify and hold harmless CloudOps from any and all liability, losses, damages, costs, penalties, expenses, attorneys' fees, causes of action or claims caused by or resulting directly and/or indirectly from your use of the service which damages either you, CloudOps, or any other party or parties without limitation or exception. This indemnification and hold harmless agreement extends to all issues associated with your account with CloudOps.

You assume total responsibility and risk for your use of CloudOps and the Internet. It is solely your responsibility to evaluate the accuracy, completeness, and usefulness of all opinions, advice, services and other information, and the quality and merchantability of all merchandise provided through CloudOps.

CloudOps reserves the right to refuse or discontinue service to anyone at our sole discretion. We may deny you access to all or part of the service without notice if you engage in any conduct or activities that CloudOps in its sole discretion believes violates any of the terms and conditions contained herein. CloudOps shall have no responsibility to notify any third-party providers of services, merchandise, or information, nor any responsibility for any consequences resulting from such discontinuance or lack of notification.

If you are dissatisfied with CloudOps or any of its terms, conditions, rules, policies, guidelines, or practices, your sole and exclusive remedy is to discontinue using the service.

You agree that you as the person legally responsible for the use of the URL to which your host name points and are at least 18 years of age or have your parent's or legal guardian's permission before using our service.

You agree to adhere to these system policies as published online, along with any documents specifically linked with that document and mentioned as part of system policy, including restrictions on services available with each account type, restrictions on certain features, and all other policies designed to protect and enhance the quality and reliability of service at CloudOps. You agree to abide by any and all future CloudOps decisions.

CloudOps also reserves the right to disable any account at any time without any warning in response to abuse of the network. CloudOps defines abuse as anything that is illegal and/or degrades the network such as to affect other users of CloudOps or the network in general. CloudOps feels that spam in any form, including but not limited to, unsolicited commercial email, irc messages and newsgroup postings is a serious abuse of the network and will not tolerate CloudOps's name being used in such a way. If you chose to abuse the network or defame CloudOps in any way, your account will be immediately deleted and appropriate legal action will follow from CloudOps, your ISP and the related parties.

This agreement supersedes any written, electronic, or oral communication you may have had with CloudOps or any agent or representative thereof, and constitutes the complete and total agreement between the parties.

If any provision of this agreement is determined to be invalid or unenforceable, all other provisions shall remain in full force and effect and said provision shall be reformed only to the extent necessary to make it enforceable.

If for any reason you wish to cancel any of your paid services with CloudOps, we require email notification. Payments received after posting will not be refunded.

Service Level Agreement

CloudOps guarantees 99.9% availability of its systems and services and will make every reasonable effort to that end. We define failure to meet this agreement as our systems or services having been unavailable due to unscheduled downtime of more than 43 minutes during a given monthly billing cycle. We define the number of days in a monthly billing cycle to be 30.

For each minute of unavailability beyond 43 minutes, you will be refunded payment (rounded to nearest penny) based on the following calculation:

	refund/min (US $) = monthly rate (US $) * (30 * hours in day(24) * minutes in hour(60))

For example, if our systems our unavailable to a customer for a total of 240 minutes (unscheduled) during a 30 day billing cycle, and the monthly rate is $175, the refund is calculated as such:

	175/(30*24*60) = $0.004/minute * (240-43) = $0.80 refund

The refund cannot and will not be greater than the monthly plan fee in question.

Scheduled downtime will be announced at least 8 hours prior to it occurring, via email only.